Welcome to EasyGoDr – Your Trusted Healthcare Connection
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
By accessing or using EasyGoDr, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect only the information necessary to provide and improve our services:
Personal Information
- Full name, email address, phone number
- Profile details (for doctors: qualifications, specialization, licenses)
Appointment & Service Data
- Appointment schedules and consultation details
- Communication between users (messages, feedback)
Payment Information
- Payment details are processed securely through trusted third-party providers
- We do not store sensitive financial data such as full card numbers
Health-Related Information
- Limited medical information (e.g., appointment purpose), shared only with consent
Technical & Usage Data
- IP address, device type, operating system
- App usage behavior, logs, and analytics data
2. How We Use Your Information
- Provide and manage appointments and healthcare services
- Verify user identity and maintain account security
- Process transactions and send confirmations
- Improve app performance and user experience
- Communicate updates, reminders, and support responses
- Comply with legal and regulatory requirements
3. Data Security
- Encryption of sensitive data (in transit and at rest)
- Restricted access to authorized personnel only
- Regular monitoring and system audits
- Secure cloud storage infrastructure
Despite our efforts, no system is completely secure, but we continuously work to protect your information.
4. Data Sharing & Disclosure
We do not sell your personal data. We only share information in the following cases:
- Service Providers: Payment gateways, hosting services, and analytics providers
- Healthcare Providers: Necessary data for appointment and consultation purposes
- Legal Compliance: When required by law, regulation, or legal request
All third parties are obligated to protect your data.
5. Your Rights & Choices
Depending on your location, you may have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion of your data
- Withdraw consent for specific data usage
- Opt out of marketing communications
To exercise your rights, please contact us using the details below.
6. Data Retention
We retain your information only as long as necessary to:
- Provide services
- Fulfill legal obligations
- Resolve disputes
After that, data is securely deleted or anonymized.
7. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Enhance user experience
- Analyze app usage
- Improve performance
You can control cookie settings through your device or browser preferences.
8. Third-Party Services
Our app may include links or integrations with third-party services (such as payment gateways). We are not responsible for their privacy practices and recommend reviewing their policies.
9. Children’s Privacy
EasyGoDr is not intended for users under the age of 18. We do not knowingly collect data from minors.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted within the app along with an updated “Last Updated” date.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Email: support@easygodr.com
