Refund policy

At EasyGoDr, we are committed to delivering a reliable and transparent experience for both patients and healthcare professionals. We understand that schedules may change, and this policy outlines the terms for cancellations, rescheduling, and refunds.

By using our platform, you agree to the terms stated below.

1. Appointment Cancellation by Patients

🔹 Cancellation Before Scheduled Date

  • Patients who cancel an appointment at least 24 hours before the scheduled time are eligible for a 100% refund.
  • The refund will be processed to the original payment method used during booking.

We encourage early cancellations to help doctors manage their schedules efficiently.

🔹 Same-Day Cancellation

  • Cancellations made within 24 hours of the appointment are non-refundable.
  • This is because the time slot is reserved exclusively and may not be reassigned on short notice.

2. No-Show Policy

  • If a patient fails to attend the appointment without prior cancellation, it will be considered a No-Show.
  • In such cases, no refund will be issued.

We strongly recommend canceling or rescheduling in advance if you are unable to attend.

3. Appointment Cancellation by Doctors

  • If a doctor cancels an appointment due to unforeseen circumstances:
    • Patients will be offered the option to reschedule, or
    • Receive a full refund

We aim to minimize inconvenience and will notify users promptly.

4. Technical Issues & Payment Errors

In case of:

  • Failed transactions
  • Duplicate payments
  • Technical errors during booking

Please contact our support team. After verification, eligible refunds will be processed promptly.

5. Refund Processing Time

  • Approved refunds will be processed within 7–12 business days
  • The time taken for the amount to reflect may vary depending on your bank or payment provider

6. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Same-day cancellations
  • Missed appointments (No-Show)
  • Incorrect booking details provided by the user

7. Modifications to This Policy

EasyGoDr reserves the right to update or modify this policy at any time.
Changes will be reflected with an updated “Last Updated” date.

8. Contact Support

If you have any questions regarding cancellations or refunds, please contact us:

📧 support@easygodr.com